Frequently Asked Questions
Thanks for your interest in Butter Yourself! We hope you'll love your new products. Please visit the FAQ section below for information on how to use, store, and care for your purchases. You can also reach out with any questions by using our contact form.
How should I store my products?
Our products are sensitive to drastic changes in temperature, so don't freeze or microwave them. You can store them in the fridge if you prefer, but don't leave your products in direct sunlight or a hot car. Some may melt at high temperatures. If a product like Body Butter does melt, stir it well and pop it in the fridge. This may restore some of its consistency.
How should I use my products?
Each product we sell ships with instructions for use either on the label or on a card in the box. Products are generally safe for face and body applications for most skin types, but please use caution if your are prone to acne or have other skin conditions. If you have ordered a particularly strong scent like cinnamon or peppermint, use extra caution around your eyes. Though natural, oil-based products may stain clothing. Use caution with delicate fabrics and always test on a small area first.
What else should I know?
Don't use our products if you are allergic to any of their ingredients. Our products are not meant to be eaten or used internally in any way. Essential oils - though natural and safe for most skin types - may be toxic if eaten in large amounts. If you develop a rash or allergic reaction to your product, stop using it and seek the advice of a qualified doctor. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.
Can you tell me more about customizing my purchase?
You can customize the scent and color of every product that we offer. We have dozens of scents and colors for you to choose from, which means there are thousands of possible combinations. Our core ingredients are 100% natural—no fillers, no junk, just the good stuff your skin actually wants.
How often should I use my products?
Since our core products are natural, most are generally safe to use every day for most skin types. You know your skin best, so please do small patch tests before wider applications. Some of our exfoliating products are recommended for less frequent usage, but always do what works best for your skin. Body Butter and our other moisturizers are generally safe to use on an as-needed basis, but stop use if irritation occurs.
What is your refund and return policy?
Due to the custom nature of our products and concerns for sanitation, we do not accept returns. All sales are final. We may issue refunds on a case-by-case basis under certain circumstances, such as a product arriving damaged or if you receive the wrong order. Please contact us within 7 days of receiving your product if you are seeking a refund so that we can review your concerns and work to resolve the issue.
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